Privacy Information Notice

Who we are

This website is owned and operated by TheTownPlanner Ltd. TheTownPlanner Ltd is an independent consultancy providing town planning services.  The company is registered in Scotland no: 591783.    TheTownPlanner Ltd can be contacted for the purposes of exercising individual rights given by The General Data Protection Regulation 2016/679 (May 2018) at or 01479 872953.

This Privacy Information Notice relates to information (personal data) that is obtained by TheTownPlanner Ltd for which TheTownPlanner Ltd is the Data Controller.

This Privacy Information Notice sets out how TheTownPlanner Ltd uses and protects any information that you give to TheTownPlanner Ltd when you use this website. This ensures that your rights to be informed about what TheTownPlanner Ltd is doing with information collected from you.

What information we collect We may collect the following information if you complete the Contact Us form on this website:

  • Name
  • Contact information – email address and phone number
  • Any other information you chose to provide in the messages box

(Before you provide the personal information of another person, you must obtain that person’s consent to both the sharing and processing of that personal information in accordance with the terms of this policy)

This website also uses cookies to collect information about users. On opening our website, you will be given the option to choose to accept or decline cookies.  By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

We use Google Analytics (which uses cookies) to collect information about how visitors use the website. Cookies collect your data anonymously.  This service enables us to monitor and improve how TheTownPlanner Ltd website is used relating to needs, likes and dislikes.  The TownPlanner Ltd may use this information to prepare reports for this purpose.  However, this information will not be used to identify any individual.  Google will store this information. Their privacy policy is available at policy.html.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

What we do with the information that we collect We require the information you provide to contact you personally to respond to your query, discuss your needs, deal with any complaints and provide you with town planning services.  We will only use your information for these purposes.

We will use your information to maintain records to verify compliance with The General Data Protection Regulation 2016/679 (May 2018)

How we store the information that we collect To prevent unauthorised access or disclosure we have put in place suitable and robust physical, electronic and managerial procedures to safeguard and secure the information.

If you subsequently enter into a contract with us for the provision of town planning services and therefore pay for those services, we will not retain your financial details.  You will need to resubmit this information for each financial transaction.

By using this website, you acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of your data sent over the internet.  We cannot guarantee the security of your data sent through other websites, for example online banking.

How long we store the information that we collect If you contact us via the website we will keep your data for one year after contacting us, unless otherwise agreed for a longer period or a request is made for erasure prior to the retention schedule date..

If a contract is entered into to provide town planning services, we will store your information for seven years after our contract ends, unless otherwise consented for a longer period or a request is made for erasure prior to the retention schedule date.  This is to enable TheTownPlanner Ltd to provide future services relating to the same development.  This is also to ensure TheTownPlanner Ltd’s obligations with HM Revenue and Customs.

The ways we share your information We will not share your information outwith the TheTownPlanner Ltd unless we are contracted to provide town planning services.

If we then enter into a contract with you to provide town planning services, we may need to share this information with other professionals in so far as is reasonably necessary for our contract to be delivered. Prior to sharing your information, we will seek and obtain your consent and enter into an agreement with the other professional providers regarding ongoing use of the information you have provided.

We may also be required to share your information on legal grounds, as follows:

  • As required by law or statutory law enforcement agencies
  • In connection with any ongoing or prospective legal proceedings or investigations

Links to other websites/apps

Our website may contain links to other websites of interest and to apps, e.g. Government websites providing town planning information, Twitter.  Once you have used these links to leave our site, you should note that we do not have any control over that other website/app.  Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites or apps, and they are not governed by this privacy information notice.  You should exercise caution and look at their privacy policies.

Your rights to access and control over your personal data

You have the right to access, amend, and delete any information TheTownPlanner Ltd collects from you.  You have the right to restrict certain ways of processing of your information and are also able to restrict sharing of your information.  Finally, you can object to TheTownPlanner Ltd collecting and processing your information.  You are provided with many choices regarding the collection and use of your information. All requests to exercise your rights should be made in writing to TheTownPlanner Ltd at

If you would like confirmation that TheTownPlanner Ltd is processing your information, what information we are processing, a copy of what information is held together with details of what is shared (a Subject Access Request or SAR) you should contact TheTownPlanner Ltd at  This information will be provided within one month of the receipt of your request and there will be no charge for this.

If you would like more information or have any questions or complaints about this privacy information notice, please contact TheTownPlanner Ltd using the contact details above.

You also have the right to make a complaint direct to the Information Commissioner’s Office (ICO) at or by logging the complaint on the ICO website

TheTownPlanner Ltd is committed to ensuring that your privacy is protected and this policy will be reviewed and updated as necessary.  We will contact you to let you know of any substantive changes by email, if you have provided one.  If TheTownPlanner Ltd hold no contact details for you, you should check this privacy information policy from time to time to ensure that you remain happy with it.